Effective Date: [Insert Date]
www.seekhelp.com.au (“SeekHelp”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose personal information in relation to our mental health directory services in Australia.
1. What Information We Collect
We may collect the following types of personal information:
For Mental Health Professionals:
- Full name, professional title, and business name
- Qualifications and professional registrations (e.g., AHPRA, PACFA)
- Practice address, email, and contact numbers
- Website or social media links
- Services offered and areas of specialisation
- Profile images or logos (optional)
For Site Visitors:
- Contact details (when submitting an enquiry)
- IP address and device/browser information (via analytics tools)
- Feedback or reviews (if applicable)
- Any other information voluntarily provided
We do not collect or store any sensitive health information from users or clients seeking help.
2. How We Collect Information
We collect personal information through:
- Online submissions via our website
- Email communications or contact forms
- Enquiries and feedback from users
- Use of cookies and analytics tools (e.g., Google Analytics)
Where possible, we collect information directly from you. By submitting information, you consent to its collection and handling as outlined in this policy.
3. Why We Collect Personal Information
We collect and use your information to:
- Display professional listings in our directory
- Connect the public with qualified mental health professionals
- Manage and maintain our website and services
- Respond to enquiries and provide customer support
- Monitor and improve website performance
- Comply with legal obligations and professional standards
4. Disclosure of Personal Information
We may disclose your information:
- Publicly on our website as part of your professional listing
- To third-party service providers (e.g., website hosting, analytics tools) who help us operate the site
- If required by law, court order, or to protect our legal rights
We will never sell, rent, or trade your personal information to third parties.
5. Data Security
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, including:
- Secure servers and encrypted data transfers
- Access controls for administrative users
- Regular monitoring of site security
Despite our best efforts, no data transmission over the internet can be guaranteed 100% secure.
6. Access and Correction
You have the right to:
- Request access to your personal information
- Correct or update any inaccuracies in your information
Please contact us at support@seekhelp.com.au to make a request. We aim to respond within a reasonable timeframe.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Improve website performance and usability
- Analyse traffic and user behaviour
You can disable cookies through your browser settings, but this may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.
9. Children’s Privacy
Our directory is not intended for use by individuals under 18 years of age without parental or guardian consent. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
11. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us:
SeekHelp Australia
Website: www.seekhelp.com.au
Email: support@seekhelp.com.au